We aren't employees and we aren't customers. Not even ####ing close.

This relationship we have, is more akin to us having a few friends who like to DM d&d for us every weekend. You know what's funny, the same thing applies here as it does for d&d(or whatever tabletop you prefer). Lots of people like to run characters, not that many people like (or are capable) of running a decent campaign. So when you get a solid DM, even if the game is a bit harsh, you suck it up because you enjoy the game and you have someone willing to run it. You don't bitch when you get ####ed in the ass because you can't play within the confines of the system.

And as an aside, to that whole Torak thread. I have given it more thought, because at first, I didn't really give a #### that he had cheated to explore hell. It sounded innocent enough. But really, if you can't explore hell without cheating, and the staff doesn't want to alter the area. That's pretty much the end of the conversation. You can quit playing cf or you can find your enjoyment elsewhere if all that does it for you is hell and you can't explore it the way you want.