I think what he's saying is that you should consider taking yourself off the wizlist as controlling spheres, and as having a religion, because you don't interact with mortals. You have explained that your role as a game admin takes most (perhaps all) of your time, and leaves little or none for the kinds of mortal interaction the player is describing.

I don't think he, and certainly not I, are criticizing you for the work you do or the amount of time it takes or the investment you've put in. Far from it. I think what he's saying is it is difficult and perhaps unfair to a player who thinks you will have time to be a part of their character in the usual immortal way, i.e. empowerment, interactions re: religion, tattoo opportunities, etc., when in fact you don't have that time due to the constraints of your behind-the-scenes work.

My read is he's not saying you _should_ come out from behind the curtain more, but that if you aren't going to, you shouldn't make it appear as though you might, by having a religion and sphere-control like other imms who aren't Oz.

Of course I have no personal experience with you with respect to how much time you interact with mortals seeking your attention, I haven't had any. So none of this is from my opinion. But it seems pretty clear several players have tried to get your attention in the normal, usual cf process, and been disappointed by a lack of response. Maybe they just didn't deserve it. I don't know.