..but because I like you, I'll respond to this.

Here's the situation. In an organization, you seek to create and sustain a competitive advantage. You would normally do this by creating a total quality environment in which standards are riguorously enforced. You would also try to constantly tweak the system that enforces this advantage/adherance to standards to deal with changing dynamics in your employee base (IMMs) and customers (players).

What I am trying to propose is to create a system whereby you cut down on a number of "defects" and "complaints". By automating the role contest and how rewards are given, you completely take any perception of bias away from the customers, which allow the employee base to focus on what they need to be doing from an organizational stand-point. Of course there would still be some players who feel slighted, but these would be easily explainable and completely understandable reasons (I couldn't get empowered for 50 hrs and two weeks - Well, your IMM was on vacation).

That system would do wonders to wipe out the sense of entitlement that the playerbase has currently. If you made it so each player knew the requirements, knew they had just as good of a chance as the next guy to meet those requirements, well then, I'd imagine you'd have a lot of knowledgable happy customers/players.

To claim that you (as Immortals) don't need to worry about this problem because "there will always be complaints" is amazingly short-sighted. It's almost as if you guys have given up trying to create the best possible product for the marketplace. If that is true, then no offense, let me (and several others) be an IMM and ####ing quit. Because if you aren't doing your job as an administrator, go back to being a player and let someone else who wants to do it do it. I don't understand why a lot of very intelligent Immortals don't grasp this. If you worked at Microsoft and you went to one of your employees and were like "Hey, joe employee, I noticed you haven't responded to some of my customer complaints" and he said "Yeah, well, you can't please everyone all the time" I'd ####ing fire him (well, actually, I'd talk to him first and explain why that IS important...if he did it again though he'd be ####-canned).

I just cannot believe that none of you immortals see that the attitude of "I can't possibly please every player" is a problem. I never said that you could, mind you, but that should ALWAYS be your goal. You should always seek to please as many people as you can possibly can, because they are your customers. Without customers, your organization would not exist. I'm proposing a dialogue and a system that would make it EASIER to please players and yet some of you don't grasp that. It's frustrating to me as an emerging business person to see that type of attitude.