This comes from when I last played a herald which was years ago, but Iunna and Neltouda both made it clear heralds are expected to be more than servants/entertainers for others. Hell, I went to observe a tournament to chronicle the outcome and Thror said no spectators, you want to truly see something, you have to experience it. A very heraldy thing to say from a battle imm.

While having a unique talent/role to play is part of being a herald, the real role of heralds in Thera is meant to be something more.

The inn itself provides the environment for the hospitality (RP) to take place and anyone can engage in it. The whole fun of the place is that you don't need to be a herald to enjoy it. I don't need colored emotes or room echoes to tell stories or put on shows (or whatever else herald powers do, I tend to forget at this point). The inn is a haven for people to relax in relative safety, to engage with others.

The heralds themselves are meant to be out in Thera living life to the fullest, not sitting in the inn 24/7 hoping someone comes in that they can RP at with their special RP powers. Being a bartender for example isn't just serving drinks with nice made up names. It's searching the far corners of Thera to find what you can use to make the best drinks. That way when you serve the drink, there's a story behind it. The depth of a character may be little to start, but over time it should grow to be far deeper. I think Whyisdan did a nice job of giving everyone a role when they join herald, and as I have not done one don't know how he does it, but I am assuming he gives you a starting point, not an ending one, in what he gives you that he helps the char develop over time.

It's the mentality that they are entertainers/inn hosts first that is often a misconception about what heralds actually are, and what may often deter people from playing them. (That and the lack of cabal war involvement which stifles some pk opportunities.)

A herald may be a lost soul that finds his way to the inn, and discovers his own talents through being among them, but all heralds are meant to have a thirst for all that Thera has to offer, a desire to experience all they can, and from that learn about thera and themselves.

That's exactly what we should want our newer players to experience and engage in as well from my POV.

That's why I saw herald as a good fit for new players. For all the learning CF benefits, plus, it never hurts to introduce players to the concept of deeper RP.