When "An Immortal" talks to you, the veil of anonymity tends to cause even slight or moderate tones of impatience, rudeness, and condescension to be amplified, whether or not it was or wasn't intentional.

You guys aren't in the customer service business, I know, but reading that log (which I did before it was deleted) definitely made me think, "Hey, this guy must be having a bad day.", which seems like a common sentiment among players.

I know it's been a rough couple weeks for anyone involved in running the game or dealing with the players. That said...

Correct us. Punish us. Goof up from time to time, even. Just force a smile and a friendly tone, as much as is possible through a text medium, if you can.