Don't fall into the trap of thinking that someone disagreeing with you is someone giving you the middle finger. The dude is joining a discussion you started. The fact that he joined in the discussion is evidence that the "company" is listening. Even if it is a low level sales rep.

Bringing up how a "company" should act is stupid also. You aren't the only customer and due to the nature of the game, no individual can have their experience customized to suit them.

This is not a comment on your ideas, just your attitude. Don't be yet another one of "those guys."