Find an imm who is even remotely interested in utilizing the marketing skills of the volunteers in the playerbase. Much of what you're suggesting has been suggested OVER and OVER and it always fails because no one on the CF staff is interested in helping you. "If you want to do it, do it yourself." That's what I'm always told.

There has to be a reform to the way the CF volunteer staff is created, as you say. The current system only creates coders, area writers and role players. There is a customer service and marketing side to ANY organization that is obviated by the current system. The imms are unwilling to move on it, to my knowledge. I'm baffled by it, but I respect their decision to run (or run into the ground) the game that they have created.