A: People who are dissatisfied are unlikely to e-mail you, they'll likely just start something new or ignore it, this is a hobby after all...

B: Chancellors are a very very small percentage of the playerbase to site as an example... in addition to the fact that those seeking that sort of position are prolly already on your side.

C: I'm taking this general opinion from the forums, irc, and discussions i've had ic with other players who are fed up and about to delete. Some of them might be the same people, i'm not really keeping track... but it seemed significant enough to bring up.