>There is information we need to work with the hosting company
>to provide that nobody seems to know, or how to get. Until we
>find that we're dead in the water.

Sorry for being obtuse but I'm having a little trouble parsing this.

It sounds like there's a third party which needs information that is not known by anyone on staff, nor known by the hosting company. Is that correct?

Is it a billing issue? An IT issue? Occult? Can you share with us the nature of this missing information?