Stunna | Wed 14-Nov-07 12:49 PM |
Member since 04th Mar 2003
1048 posts
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#6, "RE: Get off my chest, CF!"
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>"Something about the way you operate, and I’m not really sure >exactly what you’re doing or how to fix it because I’m totally >uninvolved, drives away new staff members + mid level staff >members (who the players love) and pisses them off. I’m sure >you have reasons why, and I’m sure they are totally >justifiable in every case, but that’s not the point. The point >is your staff turnover is too high, and if you want to grow >and to have fresh, unjaded, staff you have to do whatever it >takes to change that while maintaining or even raising your >standards of excellence. Period" > >I'll argue a point or two here. First off, mid-level imms >typically leave because of real life. Heroimms leave because >of burnout. It's like Cyradia said, there's a lot of stick >with very little carrot, and some people don't get that when >they heroimm. They go from constant interaction and the game >side of the mud to the other side where it's just not as much >fun. Especially at 51 and 52.
Okay, if you know what the problems are you put systems in place to overcome them. What the problems are doesn't matter, you are not special , you just find out how to overcome them. I'm not talking about 100% retention, I'm talking about doing better than 1%. That's not too hard.
>Second - A lot of the falloff in the player base (just my >opinion) is due to the same thing I said before. People >getting sidetracked by real life. Ultimately we're not drawing >the 14 year old crowd anymore because the graphical appeal of >mmo's is larger to some extent. They don't remember the days >of bbs and surfing the web with lynx. They don't imagine well, >and to them it's just a lot of text. Play out a halo 3 fight >next to a log of hunsobo for example. Obviously this doesn't >apply to all of them.
There are millions of people playing MMO's right now. We only want maybe 200 or 300 of them. How many people are playing magic cards? D and D? Those are lower tech than CF. Of the millions of people doing similar things I'm sure we can capture .0001% of them. That's not a real agressive marketing goal, and totally achievable given the "niche" quality of CF. A bigger challenge is actually taking a company that has mass appeal and finding it a niche to thrive in. Niche nich niche, you always need a niche. CF already gots one.
> >Third - I agree that some imm responses can seem harsh, but >they're usually full of valid points. For every single one of >these logs crying cuz the imm was "a total asshole" over some >valid blah blah blah, there are 10 things the imm did well >that could be argued the other way. People don't post the good >stuff, it's boring to talk about.
Welcome to the world of customer service. See: you are not special.
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Get off my chest, CF!
[View all] , Stunna, Wed 14-Nov-07 12:15 PM
Got a good email from Daevryn, for those interested.,
Stunna,
15-Nov-07 01:14 PM, #74
I am VERY glad to hear that!,
Amberion,
15-Nov-07 04:52 PM, #78
Feel free:,
Daevryn,
15-Nov-07 05:27 PM, #79
Re: donations,
TheDude,
15-Nov-07 10:40 PM, #80
Hmm.,
DrumArtist,
16-Nov-07 07:39 AM, #81
Two points (I want to help, I promise),
Treebeard,
14-Nov-07 06:39 PM, #59
Yea, we'll see what comes of this...,
Stunna,
14-Nov-07 06:56 PM, #60
Here's an idea for you and the staff who are interested,
Mekantos,
14-Nov-07 04:42 PM, #51
I figured chat room was less threatening, but I'm down ...,
Stunna,
14-Nov-07 04:52 PM, #54
About that...,
Mekantos,
14-Nov-07 04:58 PM, #55
Email sent to Daevryn as requested. n/t,
Stunna,
14-Nov-07 04:04 PM, #47
People are missing the point of this post,
Zulghinlour,
14-Nov-07 03:30 PM, #37
RE: People are missing the point of this post,
Lyristeon,
14-Nov-07 03:37 PM, #39
RE: People are missing the point of this post,
SirGankAlot,
14-Nov-07 03:40 PM, #42
At last we agree!,
Stunna,
14-Nov-07 04:01 PM, #45
Too funny. You got me man. nt,
Dallevian,
14-Nov-07 03:39 PM, #41
RE: People are missing the point of this post,
Linolaques,
14-Nov-07 04:30 PM, #49
RE: Get off my chest, CF!,
incognito,
14-Nov-07 02:19 PM, #15
Nitpicking.,
Dallevian,
14-Nov-07 01:57 PM, #13
Why do you need to be an imm to do this?,
Lyristeon,
14-Nov-07 01:59 PM, #12
Again my 2 cents,
Dervish,
14-Nov-07 02:27 PM, #20
RE: Again my 2 cents,
Lyristeon,
14-Nov-07 02:31 PM, #25
Several reasons,
Dervish,
14-Nov-07 02:49 PM, #32
Here's the problem with that.,
Lyristeon,
14-Nov-07 03:08 PM, #36
God damn,
colospgsbryan,
15-Nov-07 01:28 AM, #65
RE: God damn,
Lyristeon,
15-Nov-07 09:35 AM, #66
You're WAY WAY off base, chief.,
Stunna,
15-Nov-07 11:13 AM, #67
RE: You're WAY WAY off base, chief.,
Adhelard,
15-Nov-07 12:09 PM, #72
It would help keep things on track,
Mekantos,
15-Nov-07 12:43 PM, #73
Exactly. nt,
Lyristeon,
15-Nov-07 01:19 PM, #75
This is ridiculous,
WildGirl,
15-Nov-07 11:30 AM, #71
100% agree with this. n/t,
Stunna,
14-Nov-07 02:33 PM, #27
I dont see him asking to be an imm...,
colospgsbryan,
15-Nov-07 12:49 AM, #64
Exactly, Thank You! n/t,
Stunna,
15-Nov-07 11:18 AM, #68
Devil's Advocate...,
Zulghinlour,
15-Nov-07 11:22 AM, #69
RE: Devil's Advocate...,
Stunna,
15-Nov-07 11:30 AM, #70
Take a deep breath...,
Zulghinlour,
15-Nov-07 01:58 PM, #76
RE: Get off my chest, CF!,
Daevryn,
14-Nov-07 01:31 PM, #7
RE: Get off my chest, CF!,
Stunna,
14-Nov-07 01:48 PM, #10
RE: Get off my chest, CF!,
Daevryn,
14-Nov-07 02:28 PM, #21
Being staff vs. chipping in as a player,
elmeri_,
14-Nov-07 06:38 PM, #58
Yup. n/t,
Stunna,
14-Nov-07 08:18 PM, #61
RE: Being staff vs. chipping in as a player,
Adhelard,
14-Nov-07 08:30 PM, #62
RE: Being staff vs. chipping in as a player,
Stunna,
14-Nov-07 10:13 PM, #63
That's more or less exactly my thought.,
elmeri_,
15-Nov-07 04:32 PM, #77
I think the Imm response is clear.,
Adhelard,
14-Nov-07 01:11 PM, #4
*ding* thanks for the bulb,
Stunna,
14-Nov-07 01:25 PM, #6
Well, I get paid to listen.,
Adhelard,
14-Nov-07 01:45 PM, #9
Valg, Daevryn, and whoever else: you mind sitting in a ...,
Stunna,
14-Nov-07 01:51 PM, #11
Outline.,
Lyristeon,
14-Nov-07 02:13 PM, #14
Hah.,
Stunna,
14-Nov-07 02:22 PM, #17
Quite simply actually.,
Lyristeon,
14-Nov-07 02:28 PM, #22
I also have 20+ years of experience eating McDonalds...,
Stunna,
14-Nov-07 02:31 PM, #26
I will help you then.,
Lyristeon,
14-Nov-07 02:33 PM, #28
RE: I will help you then.,
Stunna,
14-Nov-07 02:40 PM, #29
You missed the point.,
Lyristeon,
14-Nov-07 02:50 PM, #33
RE: You missed the point.,
Stunna,
14-Nov-07 03:37 PM, #38
RE: You missed the point.,
Lyristeon,
14-Nov-07 03:46 PM, #44
RE: You missed the point.,
Stunna,
14-Nov-07 04:02 PM, #46
Oh and...,
Stunna,
14-Nov-07 04:05 PM, #48
RE: Oh and...,
Daevryn,
14-Nov-07 04:32 PM, #50
RE: You missed the point.,
Lyristeon,
14-Nov-07 04:42 PM, #52
To be fair there...,
Mekantos,
14-Nov-07 04:49 PM, #53
Let me try...,
Dervish,
14-Nov-07 02:58 PM, #35
What Lyr is missing.,
Stunna,
14-Nov-07 03:39 PM, #40
RE: What Lyr is missing.,
Cerunnir,
14-Nov-07 03:46 PM, #43
RE: Hah.,
Daevryn,
14-Nov-07 02:30 PM, #23
There are ways...,
Dallevian,
14-Nov-07 02:27 PM, #19
Thank You. n/t,
Stunna,
14-Nov-07 02:41 PM, #31
Agree with this 100%,
Daevryn,
14-Nov-07 02:22 PM, #16
Good cop strikes again.,
Stunna,
14-Nov-07 02:23 PM, #18
Yup. (n/t),
Daevryn,
14-Nov-07 02:30 PM, #24
RE: Good cop strikes again.,
Lyristeon,
14-Nov-07 02:41 PM, #30
RE: Get off my chest, CF!,
SirGankAlot,
14-Nov-07 12:38 PM, #2
RE: Get off my chest, CF!,
Stunna,
14-Nov-07 12:49 PM #3
RE: Get off my chest, CF!,
Daevryn,
14-Nov-07 02:50 PM, #34
Yup.,
Stunna,
14-Nov-07 06:12 PM, #57
3/20,
elmeri_,
14-Nov-07 05:14 PM, #56
Very Nice Post. My Thoughts.,
WildGirl,
14-Nov-07 12:31 PM, #1
RE: Very Nice Post. My Thoughts.,
Baerinika,
14-Nov-07 01:20 PM, #5
RE: Very Nice Post. My Thoughts.,
Daevryn,
14-Nov-07 01:36 PM, #8
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